Privacy Policy
RoboCode Academy (including its subsidiaries and affiliated companies, hereinafter referred to as "we") places great importance on your privacy and is committed to protecting all personal data you provide. This Privacy Policy applies to all individuals using our website and services, including students and their parents. By using this website or our services, you agree to the collection, use, and disclosure of your personal data in accordance with the manner described in this Privacy Policy.
Students and parents are responsible for providing truthful and complete personal data when enrolling in courses. This enables us to offer services that best suit the needs of students, such as notifying them of course changes and recommending appropriate learning content based on the student’s ability.
We strictly comply with the provisions of the Personal Data (Privacy) Ordinance and ensure that our data management processes, including the collection, storage, use, and confidentiality of personal data, meet the legal requirements in Hong Kong. RoboCode is committed to providing the highest level of service while protecting the privacy of students and their parents.
Please read this statement carefully. Once you provide personal data to us, it will be deemed that you have consented to our collection, use, or processing of your personal data in accordance with the purposes outlined in this Privacy Policy.
Disclaimer: The content of this Privacy Policy is governed by the Chinese version. In the event of any discrepancies or inconsistencies, the Chinese version shall prevail.
Your Personal Data
When you use our website, enroll in courses, or interact with us, we may collect various types of personal data to help us provide better services. The types of personal data we collect include:
- Personally Identifiable Information
- Contact Information: We collect your name, email address, contact number, and mailing address, which are basic contact details that allow us to process your inquiries, trial class bookings, and course enrollment, as well as to provide necessary follow-up services.
- Course-Related Information: If you are registering or scheduling a trial class for a child, we may ask for their educational background, age, school name, and relevant learning details to help us recommend the most suitable courses for your child.
- Automatically Collected Information
- Device and Technical Information: When you visit our website, we automatically collect technical data related to your device, such as your IP address, browser type, operating system, and device type. This information helps us understand website usage and optimize its performance and user experience.
- Usage Data: We record your activity on the website, such as the pages you visit, links you click, and the date and time of your visits. This data assists us in analyzing website usage behaviour, allowing us to improve content and functionality.
- Cookies and Similar Technologies
We use cookies and other similar technologies to enhance your browsing experience, remember your preferences, and deliver personalized content and services. Cookies are stored on your device and allow us to track your interactions with our website. This data is essential for improving the quality of our services. You can manage or disable cookies in your browser settings, but doing so may affect your experience of certain features on the website.
Methods of Collecting Data
We collect your personal data in several ways to provide better services, including but not limited to:
- Direct Collection:
We collect personal data directly from you when you contact us or engage in business interactions. This includes the information you provide when registering for courses or trial classes, purchasing products and services, or submitting data through our website or mobile app. We also collect relevant information when you inquire or make requests.
- Collection from Third Parties:
With your consent, we may collect personal data from third parties, such as our affiliates, business partners, other customers, or your representatives. This data helps us provide more effective services.
- Collection from Public Sources:
We may collect personal data from publicly available sources to better understand your needs and offer personalized recommendations and services.
- Internal Records and History:
Based on our internal records, we collect data related to your past participation in courses, trial classes, competitions, or camps. This data helps us offer more suitable course recommendations and support services.
- Automatically Collected Data:
As mentioned in the "Cookies and Similar Technologies" section, our system automatically collects data regarding your browsing behaviour when you visit our website. This data helps us analyze website usage and improve your user experience.
- Data Collected for Legal Requirements:
In certain situations, we collect data as required by law to comply with legal obligations.
Additionally, the types of data we collect may vary depending on the specific activity or purpose. For certain special activities or uses, we may provide additional policies and terms or use specific forms of Privacy Policy to supplement this Privacy Policy.
Use of Personal Data
The data we collect will be used for the following purposes to provide better services and meet your needs:
- Course Registration and Trial Classes Booking:
We use your contact information to manage course registration and trial class bookings, and to promptly notify you of course arrangements and updates.
- Customer Service Support:
We use your contact information to respond to your inquiries and provide technical support, ensuring you receive the best learning experience during our courses.
- Service Improvement:
Based on your usage behaviour and feedback, we continuously optimize website functionality, improve content, and provide more personalized services.
- Marketing and Communications:
With your consent, we may use your contact information to send you information about courses, events, and promotions. You can opt-out of these communications at any time.
- Legal and Security Compliance:
We may use your data to comply with legal requirements or ensure website security, including preventing fraud or addressing potential security threats.
Disclosure of Information
We may disclose your personal data to external organizations (both within and outside of Hong Kong) under the circumstances outlined in the "Use of Personal Data" section of the law. Your personal data will only be disclosed to third-party service providers who assist us in managing our business and corporate strategies. These providers may offer services such as customer consultation, mailing operations, courier, delivery services, IT configuration, marketing, telemarketing, market research, and website usage analysis.
We will take appropriate measures to ensure that these organizations are bound by confidentiality obligations and only use your personal data based on our instructions for the specified purposes. These organizations are prohibited from using your personal data for other purposes (including direct marketing) without your explicit consent.
Without your consent, we will not disclose your personal data collected through various channels to external organizations for marketing or solicitation purposes.
RoboCode may combine the personal data we collect from websites with data from our partners to provide you with personalized course or service recommendations. We may also allow our affiliates, retailers, and business partners to use your personal data for direct marketing purposes. However, such activities will only be carried out with your written consent. Unless exempted by applicable legal regulations, we will ensure that we have obtained your consent before using or disclosing your personal data for marketing purposes.
In addition, we may disclose your personal data to the following parties:
- Your authorized representatives or legal advisors (as per your request);
- Government and regulatory bodies, or other organizations as required or authorized by law.
International Data Transfer
When necessary, we may transfer some of your personal data to regions outside of the Hong Kong Special Administrative Region for crime prevention, detection, or investigation, or to fulfill the purposes for which the data was collected. All such data transfers will strictly comply with current regulations.
Opting Out of Marketing Messages
RoboCode regularly provides you with updates about our latest courses, events, products, and services that we believe may interest you. These communications will only be sent by RoboCode or our entrusted agents and partners bound by confidentiality agreements after obtaining your consent or as required by law.
We respect your right to opt out of direct marketing. You can inform us at any time if you no longer wish to receive marketing materials and/or messages. Additionally, if you have previously refused to receive such information, you can reapply to receive it in writing at any time. We will process your request accordingly.
Your Rights
We respect your control over your personal data. According to applicable privacy laws (including the European Union General Data Protection Regulation (GDPR), where applicable), you have the following rights:
- Right of Access:
You have the right to request access to the personal data we hold about you.
- Right to Rectification:
If your data is inaccurate or incomplete, you have the right to request correction.
- Right to Erasure:
In certain circumstances, you may request the deletion of your personal data.
- Right to Restrict Processing:
You have the right to request that we restrict the processing of your personal data.
- Right to Data Portability:
You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
- Right to Object:
You may object at any time to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent:
When we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
If you wish to exercise any of the above rights, please contact us as indicated in the "Contact Us" section. We will respond to your request within a reasonable time.
Data Security and Retention
We take your personal data security seriously and have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, modification, or destruction. We use data encryption to protect sensitive information during transmission and storage and restrict access to your personal data to authorized employees and service providers on a need-to-know basis. We also regularly monitor our systems and networks to prevent, detect, and respond to potential security threats.
While we make every effort to protect your personal data, please note that no computer system or internet transmission method is completely secure. Therefore, when transmitting data over the internet, there may still be some risk. Once we receive your data, we will take all reasonable steps to ensure it is securely stored in our systems.
Our data management process also includes physical protection measures. When not in use, physical records are securely stored in locked storage, while electronic data is stored in computer systems with restricted access. Only authorized personnel can access this data, and access is strictly regulated and audited. Additionally, we regularly review the data, and when your personal data is no longer needed, we securely destroy or anonymize it according to internal policies.
We retain your personal data according to legal requirements and internal procedures and ensure that it is kept only for as long as necessary to fulfill the purposes for which it was collected. When your personal data is no longer needed, we will securely destroy or anonymize it to protect your privacy.
Website Browsing Data and Cookies
Our website collects browsing data during your online session to provide collective statistical information, helping us better understand the needs of visitors and improve the user experience. This data includes, but is not limited to, your browser type and version, operating system, IP address, and domain name. We may use this data to improve the performance and functionality of our website.
To provide a more personalized service, we may use cookies to store or track your activities on the website. Cookies are small text files sent from our server to your browser and stored on your device, helping us remember your preferences and provide personalized services based on your usage.
You can manage or delete cookies in your browser settings, but doing so may affect some website features or your experience.
Third-Party Services and Links
Our website, online social platforms, or applications may contain links to third-party websites or services. We do not control how these third parties handle your personal data and do not assume any responsibility for it. This privacy policy only applies to data we directly collect and process. Therefore, when you visit or use third-party websites, pages, or applications, we recommend reviewing their privacy policies to understand how they handle your personal data.
Minors' Privacy
Our services are primarily directed at students and parents. If you are under 18, please use this website with the consent and guidance of a parent or guardian. We encourage parents and guardians to participate in their children's online activities to ensure their personal data is adequately protected.
Data Inquiries, Accuracy, and Updates
You have the right to request, update, or permanently delete personal data stored by RoboCode Academy at any time. We will reasonably process such data upon your request, where feasible. We may charge a reasonable administrative fee to process these requests. To ensure the accuracy of the personal data we hold, we encourage you to notify us immediately if you discover any errors in the data. Additionally, if your contact details or other relevant information changes, please inform us in a timely manner.
We take all reasonable steps to ensure the data we collect, use, and disclose is accurate, complete, and up-to-date. However, the accuracy of the data depends on the information you provide, so you are responsible for ensuring that the data you provide to us is current.
To accommodate legal changes or updates to our business practices, we may revise this privacy policy from time to time. We will post these changes on this page and, where necessary, notify you via email or other means. We recommend regularly reviewing this privacy policy to understand how we protect and handle your personal data.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy or wish to exercise your rights, please contact us at:
Email: info@robocodeacademy.com
Contact Number: (+852) 2488 1412
Address: Unit 807 – 809A, 8/F, Telford House, 16 Wang Hoi Road, Kowloon Bay, Hong Kong
Last Updated: September 9, 2024
